TRANSPARENCY DOCUMENT

Introduction:

FractalVision has been providing internet service since 2010 and has always been committed to protecting the open internet and championing net neutrality.

In December of 2017, the Federal Communications Commission voted to dismantle 2015 Title II regulations and the 2010 FCC Open Internet Order which protected consumers from predatory pricing and unequal network management practices. By removing bans on blocking, throttling, and prioritizing content, the FCC has opened the door to internet service providers wishing to prioritize content and monetize internet traffic.

At the moment, big corporate ISPs – who are also largely responsible for pushing the repeal – are promising to abide by net neutrality principles of their own volition, assuring consumers that they will uphold these practices without regulation. So, instead of banning these practices, the FCC now requires ISPs to publicly disclose network management practices on a “publicly available, easily accessible website.”

Below is FractalVision’s transparency disclosure, which is reflective of what our policy has always been – we believe in net neutrality and a free and open internet. The rule change will not change our principles or our commitment to our community.

Network Management Policies:

Blocking: FractalVision does not engage in any practice that blocks or otherwise prevents end user access to lawful content, applications, service, or non-harmful devices, including a description of what is blocked on all public IP addresses. FractalVision does attempt to block torrents on all private IP addresses.

Throttling: FractalVision does not engage in any practice that degrades or impairs access to lawful internet traffic based on content, application, service, user, or use of a non-harmful device.

Affiliated Prioritization: FractalVision does not engage in any practice that directly or indirectly favors some traffic over other traffic, including through use of techniques such as traffic shaping, prioritization, or resource reservation, to benefit an affiliate.

Paid Prioritization: FractalVision does not engage in any practice that directly or indirectly favors some traffic over other traffic, including through use of techniques such as traffic shaping, prioritization, or resource reservation, in exchange for consideration, monetary or otherwise.

Congestion Management: FractalVision does not engage in any practice to limit reasonable customer usage nor impose penalties for bandwidth consumption for reasonable household use.

Application-Specific Behavior: FractalVision does not engage in any practice to block or rate-control specific protocols or protocol ports, modify protocol fields in ways not prescribed by the protocol standard, or otherwise inhibit or favor certain applications or classes of applications.

Device Attachment Rules: FractalVision does not engage in any practice to restrict the types of devices that connect to the network.

Security: FractalVision does not engage in any practice that could possibly jeopardize network security or customer information. FractalVision does have a few industry-standard practices in place to keep our customers protected. We monitor our network for abuse, hacking, and DoS attacks. When we see this type of activity on a customer’s account, we may contact them or suspend their account until the issue is resolved. Customers experiencing a DoS attack may be blocked so as to not impact other customers until the issue is resolved. These practices are only for temporary use and to protect the security of our customers.

Performance Characteristics:

Service Description: FractalVision provides internet services via fixed wireless. All services are location based. Actual speeds vary by product and location.

Impact of Specialized Services: FractalVision does not offer specialized services which negatively affect last-mile capacity.

Commercial Terms:

Pricing: Pricing is determined by product. Services and ability to acquire specific services are geographically based. For information on product availability and pricing at your address, email arnie@fractalv.com

Privacy Policies: FractalVision respects customer privacy and is firmly against participating in the practice of collecting and selling consumer data. We have never seen customer data as a profit center and are vocal about consumer rights to privacy. For more detailed information, please take a look at our privacy policy: http://www.fractalv.com/privacy

Redress Options:

Please email arnie@fractalv.com if you have any questions or concerns.

FractalVision is committed to your privacy and the preservation of an open, net neutral internet.